SHIPPING POLICY
In-Stock, non-freight items usually ship via UPS Ground the same day if ordered before 12 pm Mountain Standard Time. Factory-direct items ship promptly (generally within 7-10 business days) from our manufacturer’s stock. We ship Monday through Friday, and orders received during weekends and holidays are shipped during the next business day.
If an item you order is temporarily out of stock, we will contact you with the next earliest shipping date. At that point, you can choose to wait for the item or cancel it from your order.
All orders with expedited shipping methods need to be placed by 12:00 pm Mountain Standard Time.
If an item is over-sized or exceeds 150 lbs., it may be more economical to ship via freight truck. Shipping charges will be quoted when you place your order. In some cases, shipping charges may need to be recalculated after your order is placed. We will contact you with the changes in freight charges before going forward with your order. Some shipments containing hazardous items are subject to additional shipping charges.
Unless otherwise requested by a customer, goods will be shipped via carriers of our choice with shipping and handling charges prepaid and added to the invoice. If you prefer to use a specific shipping method, please contact customer service at (480) 557-8633. It is always recommended that customers check each incoming shipment carefully before acknowledging receipt from the carrier.
LOCAL PICK UP:
Local Pick Up is available for customers. If a customer chooses this option, Todd Equipment will hold their purchased product(s) for 5 business days. If the customer at that time would like the product(s) shipped to them it would be at the cost of the customer. Additionally, our standard shipping terms and conditions would apply.
If a customer does not pick up their purchased product(s) after 5 business days, the customer may ask for a refund.
At this time Todd Equipment Only Services Arizona for our Local Pick Up.
If picking Local Pick Up outside of Arizona, please understand you will need to come to our location at 3435 E Elwood St, Phoenix, AZ 85040 to get your products. After 5 business days we will not be able to hold your product any longer and our Local Pick Policy will go into affect.
Please review Todd Equipment Operation Hours for Pick up. Picking up merchandise outside of these hours is prohibited unless otherwise coordinated with Todd Equipment Sales Staff.
RETURN POLICY
Customer satisfaction is important to us. If for any reason you are dissatisfied with an item you have received, please contact us at (480) 557-8633 for more information.
All new and unused returns must be reported within 30 days by calling in, or notifying us by email. Special order parts, electronic parts, customized apparel, custom-made products/accessories and clearance items are not eligible for return.
Todd Equipment Inc. does not pay for shipping on returns, unless determined otherwise. Those fees will be the responsibility of the customer and can be returned by any carrier of their choice. All products must be returned in new condition and in their original packaging. All returned items are subject to inspection for damage or misuse prior to issuance of a credit or refund.
If the item is accepted for a return you may receive full credit, equal exchange or replacement of the item. Refunds will be given in the original form of payment.
LOCAL PICK UP RETURN POLICY
If a customer does not pick up their purchased product(s) after 7 business days, the customer may request to receive full credit. Refunds will be given in the original form of payment.